SHIPPING POLICY
At Nouvelle, we strive to provide efficient and transparent order fulfillment, ensuring a smooth shopping experience. Below, you'll find essential information about our shipping process, timelines, and policies to keep you updated throughout your purchase journey.
Order Processing and Shipping Times
Each order undergoes a meticulous processing phase to ensure accuracy and quality.
- Processing Time: After placing your order, our team will process it within 1-3 business days. Weekday orders are typically processed faster, but weekend or public holiday orders may require additional time.
- Delivery Time: Once processed, your order will be dispatched. On average, delivery within the United Kingdom takes 7-14 business days, but the timeline may vary based on the destination, local carriers, and external factors.
Please note: While we aim to meet these delivery windows, unforeseen delays such as weather disruptions, customs issues, or high seasonal demand may occasionally impact delivery times. If your order experiences a delay, we will do our best to resolve it quickly.
Tracking Your Order
Once dispatched, you will receive an email containing your tracking number and a link to track your shipment. You can monitor its progress in real-time.
- Tracking Updates: Tracking information may take 1-3 business days to appear as the package moves through the carrier’s system.
If you encounter any issues with tracking or if your order hasn’t arrived within the expected timeframe, please contact us, and we’ll assist you promptly.
Shipping Costs
We offer free standard shipping on all orders, with no minimum purchase requirements or hidden fees. If expedited or special delivery services are available, shipping costs will be clearly displayed during checkout.
Customs, Duties, and Taxes
- For UK orders: All customs duties and taxes are prepaid, so you won’t incur extra charges at delivery.
- For international orders: Local customs duties, taxes, or import fees may apply according to your country’s regulations. These fees are not included in the product or shipping cost and are the recipient's responsibility. If you have concerns, please contact us before placing your order.
Delivery Delays
We aim to deliver orders within the estimated timelines, but delays may occur due to factors like:
- Weather disruptions
- Public holidays or high seasonal demand
- Carrier or customs processing delays
If a delay extends beyond a reasonable timeframe, please contact us, and we’ll investigate the issue.
Placing an Order
Our ordering process is simple and easy:
- Browse and Select Products: Choose your desired items, ensuring you've selected the correct size, color, or variant.
- Proceed to Checkout: Review your cart and enter your shipping and billing details.
- Payment: Choose your preferred payment method. All transactions are securely encrypted for your safety.
After completing your order, you’ll receive a confirmation email. Once your package ships, you’ll receive tracking details.
Order Issues or Concerns
If you experience any issues with your order, such as:
- Missing items
- Incorrect products delivered
- Damaged goods upon arrival
- Delivery delays
Please reach out to us at info@nouvelle-fashion.co.uk with your order number and details of the issue. We will investigate promptly and resolve the matter to your satisfaction.
Urgent or Special Shipping Requests
If you need expedited shipping or have specific delivery requirements, please contact us before placing your order, and we will do our best to accommodate your needs.
Returns and Refunds
For return and refund information, please refer to our Returns Policy. Our team is always here to help with any further inquiries.
Need Help?
If you have any additional questions, feel free to contact us at info@nouvelle-fashion.co.uk. We're here to assist you and ensure your experience with Nouvelle exceeds expectations.